Store Policy
Privacy
When you book or visit Eleven + Co, we collect the basic details needed to look after you, such as your name, phone number, email, and service preferences. We use this information to book and manage your appointments, send you confirmations and reminders by text or email, process deposits and payments, and provide the best possible service. We only keep what we need to run the salon and serve you well.
Phone calls to the salon, including calls handled by our AI phone receptionist, Sophia, may be recorded and transcribed. We do this to book your appointment accurately, keep a record of your requests, and improve our service and phone experience. By continuing your call, you consent to this recording. If you would prefer not to be recorded, please let us know or book online or in person instead.
We never sell your information. We share it only with the trusted service providers that help us run bookings, reminders, payments, and our phone system, and only as far as needed to serve you. You can ask us what information we hold about you, have it corrected, or request that it be deleted at any time by contacting us at info@elevenandco.ca.
Cancellations & Late Arrivals
We require a credit card number on file to hold all appointments and require 48 hours notice for cancellations or reschedules. We are more than happy to assist you in finding a new time better suited to your schedule. Any appointment cancelled with less than 24 hours notice will be subject to a 50% fee of the original service price while any missed appointments will be subject to a 100% charge of the original service price.
If you are running late please make sure to give us a call. We will always do our best to accommodate late arrivals, however, we may have to reschedule for arrivals later than 15 minutes. We do this in order to avoid inconveniencing other guests and their salon experience.
You are welcome to call the salon during regular business hours or email us at anytime.
We do require a credit card number on file to hold all appointments.
Consultations & Pricing
Prices may vary depending on the stylist as well as the time required for the service and the amount of product used.
Consultations are recommended as prices given over the phone are only an estimate, not an exact quote.
Consultations cost $25.00. This fee can be applied to future services if your reservation falls within 4 weeks of your original consultation date.
To ensure your time is reserved, we require a 50% deposit and a card on file. Please note we are a cashless salon.
Salon Etiquette
It is recommended that guests come with their hair washed 24 - 48 hours prior to treatment. It is also recommended that guests arrive 15 minutes prior to their scheduled appointment. We understand that downtown Oakville parking can be hard to find so please try to allot some time in order to find parking. There is ample street parking right out front, as well as parking lots across the street. Please try your best to adhere to our salon etiquette in order to be respectful of the other salon guests.
Services
If you are not satisfied with a service you have received, we encourage you to call and let your stylist know within 2 weeks of receiving the service.
At no additional charge, a redo service will be performed by your stylist or an alternate solution as determined by you and your stylist. No refunds are offered on any of the services provided.
If you have any further questions about our salon policy, you can call or email the salon and we would be more than happy to assist you.
Thank you for choosing us!
Sincerely,
